I have some issues:1. +1 billion minutes a year! Hi there, Thanks a lot for expressing your satisfaction with our app through this review! The company provides services to more than 250 countries worldwide. We are glad to know that you're satisfied with our service. Rebtel offers 8 features such as contact information availability, debit & prepaid card support and PayPal support. 1. Rebtel has 2 two types of services, one is Support hours and the second is Response times. I have run out of local numbers meanwhile i have credit in my account. more less. Rebtel reacted by shutting me off and I can’t access the app again!!! Hi Rebekah, We're really … i tried with this company to send a top up load to a friend did all applications and come back rejected would you like to try again so i go throw it all again still rejected so i check my bank statement and money on two occasions taken out of my account tried hard to talk to some one but no dice i am an old age pensioner supporting a family in the Philippines that i do out of my own heart and now i get scammed by this company i am sad they got my bank details now i will have to close my bank account due to fear of what they might do. We hope to have you for many more years to come. I checked and discovered that this second line was last used in 2017 and that was my remaining balance since 2017. We're serious - Rebtel's rates are very very low. Avoid. Our dedicated agents will be pleased to learn of your high praise. Continue to enjoy calling with Rebtel! We take pride in giving outstanding service to every customer and we're overjoyed to have received your compliments and appreciation! To bring you this list of Rebtel.com similar sites and brands, we analyzed 52 criteria and summarized 1,040 data points in the comparison grid below. Reply. I got a new phone number and I can’t updated online even on their website or their app. I deposited $10.00 each for 2 lines. Rebtel Review. Very quick email response back daily to my questions..... 5 stars from me. Compared to traditional carriers, Rebtel can save you up to 95% on international calls. They don't offer unified communication add-ons or have multi-line rates. I am totally frustrated with Rebtel. try call by call number first before you opt for this expensive rebtel. Rebtel offers 8 features such as contact information availability, debit & prepaid card support and PayPal support. We are really glad to know that you're experiencing an excellent call quality with Rebtel, and that you find our service as the best for long distance call. Rebtel Jakobsbergsgatan 16 111 44 Stockholm, Sweden. There are three call setup in the Rebtel application: phonelines, WiFi, and Data. You may directly contact us at support@rebtel.com , it's our customer support service channel. I cannot get a call through to Australia from USA. By Echo Mike. Thanks for taking the time to share your prestigious opinion on Rebtel! Do not fall into their trap. No customer service I cannot get a call through to Australia from USA. Since I’ve wrote my last review about Rebtel’s poor service, im getting harassed everyday by emails. Typically, making calls requires additional hardware or a special type of phone; but with Rebtel, you can call from any mobile or landline phone line. Get started with Rebtel and make cheap international calls with our app. They quickly responded … T hough the Rebtel mobile app is easy to use, contacting customer support in case you do encounter any technical or billing issues, is a hassle. | Read 81-100 Reviews out of 7,038. We make international calling simple, reliable, and cheap based on your unique calling behavior. Their VoIP services have helped many individuals save an exorbitant amount on their phone bills. Average: 1 (1 vote) Rating. They quickly responded … We are very delighted to see your beautiful comments about our service. All rights reserved. 1. Each $10.00 was supposed to be worth 60 minutes. Never again will I deal with this company. Later on I found that the first line's credits were used up. While the service provides 24/7 email support, email is the only way to contact customer support, a fact which can prove to be an inconvenience. Rebtel has no customer service. If you try to use Rebtel with a landline phone, make sure that you write down the phone numbers in your address book or Rolodex (or make sure that you give Rebtel a reliable email). This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Please sign in with your Rebtel account. © 2021 Trustpilot A/S. 1. Hi Ahmad, Thanks a lot for your time in writing us this review! Not only that, my total calls probably amounted to only 2-3 minutes. I have asked yesterday to Samuel about my trial expiration and date and when will … Average: 1 (1 vote) Customer Service. Customer-service Page; Hoovers Page; Rebtel website view. Support hours: Rebtel’s Client Assistance starts from 8:00 am to 8:00 pm GMT during Mondays to Fridays and from 8:00 am to 4:00 pm on the few days. I don’t see any issue with Rebtel, but now that I know Jaxtr is 5 cents cheaper, it’s bye bye Rebtel. Claim Here … Just avoid it if you want to call from germany to nepal. Or you can choose the World Credits prepaid payment method to call any country in the world with the lowest possible rates. Dishonest charges. Thanks for the 4 star rating! Hi Daphne, Thanks for writing us such a beautiful review! Hi Colin, Thanks for writing us a review! Thanks! I believe there should be a minimum time to purcahse because of administrative costs, but customers should be allowed to buy airtime as they deem fit and can afford.3. especially customers you charge for calls? The Best International Calling RebTel service! The more you call, the better lines you get 2. Excellent service with responsive staff.Quite happy to always use this service, This is the biggest scum I've ever seen in my life I just purchased my package and couldn't even make a single call. Share your voice on ResellerRatings.com Im already going through a lot in my life. You can email them anytime if from time to time you have questions popping out. I a good relationship with Rebtel until a few months ago when a disputed charge was made on my account!! Hi Alan, Thanks for writing us a review! Do you agree with Rebtel’s 4-star rating? We apologize for any inconvenience this may have caused you. Customer service information’s. The Service does not work although it is supposed to be working. Enjoy stable, clear calls around the world, without WiFi. Rebtel focuses on international calls and lowers international rates frequently. Rebtel works like the international calling cards of the past - but Rebtel is much more efficient. Not Catered Toward Business. Very responsible and professional approach. Update: The response below is marketing lip service. 1-866-497-3235. Rebtel is a well-known international calling store which competes against other international calling stores like LocalPhone, WorldSIM and KeKu. Free international calls to other Rebtel users 3. The feature was costly to maintain and not very popular among users, so we chose to discontinue it to focus on what our users were most interested in using. No customer service. | Read 2,601-2,620 Reviews out of 7,115 We take pride in giving outstanding service to every customer and we're overjoyed to have received your compliments and appreciation! They simply have no customer service. Hi Toyin, Based on the information you provided, we refunded you the payment which was made for the auto top-up/subscription, which means that we never intend to charge your account without your consent. /Eva They take money's any how from your account without enroll auto recharge it's very ridiculous what poss me off is when you call the customer service no one will talk to you to address your complaints this practice proves their fraudulent activities. Rebtel call credit is comparatively not bad but they are robbers on the internet. Available for iOS and Android Download the app. Average: 1 (1 vote) Features. I think this is SCAM! I used Rebtel several months, service always was terrible, but saving money on international calls was more important. Their customer service sucks Their customer service sucks. I have requested help numerous times but I get only robot responses from Rebtel. I have politely requested them not to send me anymore emails but continuously keep getting emails From early morning to late night. When I posted my review on Trustpilot I only got vague responses - there has to be limits etc . Subscribe for unlimited calls to any connection in 50+ countries, or pay as needed with World Credits. Average: 2 (1 vote) Rebtel has no customer service. Recommend this … You might have encountered a payment issue, hence it was not reflected to your Rebtel account. Avoid. Rebtel provides international calling apps for iPhone, Android, Windows Phone, and PC. When you purchase Rebtel credits, usually, it will be added right away. When you need help there is no help or support on line. /Jeff When you figure them out, they come back with a different name and pictures. Thanks for taking the time to share your prestigious opinion on Rebtel! Thank you, Rebtel, I am hoping for consistent and quality services from you guys as usual and for mishap and undesirable circumstances, thanks for pleasing us,your customer by your quick response in our email. 3. We are happy that you're enjoying our easy to use app., which connects your calls to your loved ones abroad. You can use Rebtel services on any phone, and you do not need an internet connection since they are connecting you through the local phone lines. Rebtel Customer Service Contact Info. Demands consent to record calls yet claims they never record calls. Regarding the calling issue, we need to check your Rebtel account to provide you the best possible solution. Rebtel is starting a revolution. It has become so much part of my phone that it doesn't feel like it's 3rd party subscription. 69 reviews for rebtel, rated 2.83 stars. Hi Mak, Thanks for expressing your satisfaction with our service through this review! If you want detailed information, please contact us at support@rebtel.com. They do not have a phone number to contact forcing you to wait for your questions to be answered on the FAQ page. Hi Karol, Thanks a lot for sparing your time to write us a review! Web-based Calling is under development. I can conclude that you haven't disabled the auto top-up/subscription. I know this is true because I have seen 4 or 5 different $5 dollar cards to Africa with the same contact number. However, my $24 credit was refunded to my already cancelled credit card, which I had no access to it. 3. You may directly contact us at support@rebtel.com , it's our customer support service channel-Mark Lowell Check out what 7,038 people have written so far, and share your own experience. am using rebtel from past 4 months , intially it is good. there is a call by call available for 5 cents per minute. Completely amateur! Share. You made our day! Every time I call I get a message "all circuits are busy". Rebtel is geared towards individuals calling friends or family in another country. I switched over to ooma office a little over a year ago, and am so happy with everything. You had to have credit on the card - and loading the card with credit was another step that you had to take all too often. [1] https://goo.gl/QQB3ts. I tried 3 times and got the same results, was charged for these malfunctioned phone calls. Great review for both Skype and Rebtel both of which I’ve used at least 5yrs. Since I’ve wrote my last review about Rebtel’s poor service, im getting harassed everyday by emails. Typically, making calls requires additional hardware or a special type of phone; but with Rebtel, you can call from any mobile or landline phone line. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. Unable to contact customer service when we want.. I had credit on my account but … Rebtel has 45 reviews with an overall consumer score of 4.5 out of 5.0. Here is why I love rebtel so much! Bought a subscription, set it on auto pay and forgot this exists. If you have a smartphone, you can also download one of Rebtel's smartphone apps, for iPhone, Blackberry, and Android. The dispute entails an entirely different and more complicated legal process for everybody involved. I was told that system problems caused Rebtel to charge for unconnected calls and that they would put back the credits. Nothing will be done. 1. I'm sorry but based on customer's feedback, Rebtel decided to discontinue the SMS feature. Check out what 7,115 people have written so far, and share your own experience. If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices and complexity out of international calling. Never happened. there service is not free? service@rebel.com. Do you agree with Rebtel's TrustScore? Rebtel - International Calling APK [1] Nice Post Rebtel Best App For Calling With Rebtel Login, there are two ways for you to call internationally: International calls to anyone, anywhere With our subscriptions, you can connect as much as you want to any cell phone or landline phone in more than 50 countries. Live Chat. Minutes disappeared. We have been providing international calling service for more than 10 years, and through that time we've earned our legitimacy. Sound Quality. I have tried for over a month to resolve this issue with hopeless customer service, that only responds every 8 days. 1. Recently, i emailed customer service for my complain about their services and to my surprise, they resolve the issue very quickly. 2. Good luck with your ‘bank’!! I would definitely recommend!Karol. Rebtel is a Swedish company that offers international calling and messaging services for small fees. REBTEL is indeed the way you would want to call. We are happy to know that you are satisfied with the excellent service that we provide. 2. Ok! Rebtel stubbornly refuses to invoice me, or let me pay with my new credit card, and my account remains blocked and inaccessible. Have a nice day! Useful. I love RebTel service, app, website. Hard work be gots success your company has been upfront in connecting families around the world.job well done. (Total :$20.00). Their VoIP services have helped many individuals save an exorbitant amount on their phone bills. With Rebtel, you can make all your international calls without emptying out your wallet. Only the latest review will count in the company's TrustScore. Check back soon! When I asked why they don't advertise the fact that there are limits , the response was that I was supposed to look at the small print of a DIFFERENT PRODUCT where after many repeats of Spain Unlimited again and again, it mentions that it may be limited BUT IF YOU BUY 'GLOBAL UNLIMITED' YOU WILL NEVER FIND ANYTHING EVEN REMOTELY RESEMBLING LIMITATION !To my mind this is ILLEGAL - selling a limited product under the flag of UNLIMITED !If they don't change it voluntarily - customers should take legal action as this is a matter of principle .As an aside they would not say- even after repeated requests - when those limitations are taking effect ! 1-866-497-3235. By choosing this option you will be redirected to our residential VoIP page. They are doing unethical business. Please send an email to support@rebtel.com so we can give you solution. This is really insane :( Not happy with the service :( The customer support people are not able to understand customers problem. Our goal is the total satisfaction of our customer and to provide a positive experience. so why is there no customer service? Terrible customer service. Happy calling with Rebtel! And Rebtel's really easy to use, too. Please select how you would like to talk to us I used Rebtel for a few years and was satisfied with their service However, this year everything changed and no amount of email correspondences gave me any correctable satisfaction. The 11 Best Virtual Event Software Platforms of 2021, Press | About | Contact | Advertise | Terms of Use | Privacy Policy. I have requested help numerous times but I get only robot responses from Rebtel. You made our day! I love this app and their service. Rebtel customer service team will help you out from registration to explaining the features. Thanks! I am currently unable to make calls or use the money in … Nobody at Rebtel bothers to check which card is the most recently used – if your refund was sent to your closed/cancelled credit card, all you will get is, “too bad! Continue to enjoy calling with Rebtel! Jeff's canned response is marketing lip service. I recommend for others. Help Terrible customer service. I used a Rebtel number in Dec, and reached to total strangers. Rebtel began charging the current/active card in March, when I made the switch. I will dis-advise rebtel to anyone and everyone. It is very expensive. Positive & Negative Reviews: Rebtel: Cheap International Calls - 10 Similar Apps, 6 Features, 6 Review Highlights & 163,122 Reviews. With international calling cards, you had to have a card. My account had two Master Cards in it – one of them was closed/cancelled, one was active/current. No mobile phone? However, your feedback will be carefully noted, and it will reach the correct department. Hi Nazrullah! Every time I call I get a message "all circuits are busy". Now i had enough and going to take screenshots of all these … I am going remove my Rebtel account. Rebtel apps can be accessed from any phone. Disclaimer - Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Hi Taye, Thanks for writing us a review! I am currently unable to make calls or use the money in my account. Please refer to our Privacy Policy or Contact Us for more details. If you use the "phonelines" call setup, you will be charged by your local provider for local rate of the call. Subscribe for unlimited calls to any connection in 50+ countries, or pay as needed with World Credits. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. It’s quick and super easy. Rebtel © Copyright 2021. Rebtel charged me for it but my Sprint charged me also. Hi Charles, Thanks a lot for writing us a review! Team collaboration tools have never been more important than today. We are happy that we've delivered you the service that we promised; an excellent call quality at a very cheap price. How to Redeem a Coupon Code at Rebtel. /Christian Zurisaday Simon 1 review. The Company also provides an SDK allowing independent developers to integrate voice calling and instant messaging in … Totally disappointed with service. it costs over 17 cents per minute. Live Chat: Mon-Fri 9am-5pm ET. Continue to enjoy calling with Rebtel! Rebtel reviews and Rebtel.com customer ratings for January 2021. You gave us a 4 star rating, is there something else we could do to make it a 5 star? Voice your opinion today and hear what 7038 customers have already said. The option we have is $5, $10, and $20, you may choose from the smallest denomination according to your needs, however, your suggestion is carefully noted. Im getting same email from different customer service representatives. Continue to enjoy calling with Rebtel! Demands consent to record calls yet claims they never record calls. Rebtel reports revenues of $95 million and 23 million users. Continue to enjoy calling with Rebtel! Hi there, Thanks for writing us a review! 2. Thank you for your understanding and cooperation. Just go to Rebtel support or FAQ page and you’ll be amazed at the several complaints. Hi Veerendra, Thanks a lot for writing us a review! December, 2013 Rebtel launches Sendly, a new service for transferring prepaid mobile credit internationally. Will call BBB and State attorney office in this case. Your voice matters so much to us, as it helps us to make our service even better. With Rebtel, you sign up online with your cell phone number (you can also use a landline). Rebtel 's customer service options are the most limited of all the VoIP service providers we reviewed. You've already flagged this Reply from Rebtel. Hi Audrey, Thanks for writing us a review! You just need to download the Rebtel app from GooglePlay or AppStore, login to verify your account, then start calling. Still, Rebtel charged me $30. But all these steps were worth it because of the amount a calling card could save on international calls. you cannot hear ringing on other side.. keep on waiting to connect. Hi there, Thanks a lot for your time writing us a review! 3. Rebtel gives you a unique local number for that international contact. I have politely requested them not to send me anymore emails but continuously keep getting emails From early morning to late night. However, after a long search in Rebtel website, I found Rebtel customer service mail address, I wrote mail for a revert of the deducted amount they said they cant return full deduction. In 50+ countries (listed on Rebtel's website), you can make calls for free.You only have to pay for the local call itself. If you are encountering an issue, please send an email to support@rebtel.com, so we can provide you immediate solution. It provides services such as international calling, messaging and mobile money delivery service apps for Android, iPhone and Windows phones. Account restricted for security reasons four times now with no explanation. Email Address: support@rebtel.com. Rebtel has 45 reviews with an overall consumer score of 4.5 out of 5.0. No wi-fi? Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. Emailing was frustrating because their answer were always inadequate and did not answer the questions that I asked. Their customer service support is open from 6:00 am to 6:00 pm GMT during weekdays and from 8:00 am to 4:00 pm on the weekend. Rebtel works its magic by taking your call away from the telephone network and instead, they get it … Call customer service, it’s someone in India. Try Rebtel today for easy calling access! Signing up is simple, and their apps work … Still, Rebtel charged me $30. One of the best and most reliable service I have come across. The second line still has $3.10 left. Redeem a Rebtel coupon code you discovered on Giving Assistant by copying it and clicking the link to be directed to Rebtel… I wanted a live conversation with the company but was told that they would only correspond by email. Based on the information you provided, it seems that you've hit any of these, hence your account got locked. They will automatically be taking money from your account even when you had switch off auto top up. They simply charge you for using your own internet. Dishonest charges. ... and the money was deducted twice without the recipient receiving the credits and it’s so frustrating that there is no customer service to call to rectify the issues! Who isn’t looking for cheap calls today? The Best Way to Cancel Your Rebtel Membership. I accidentally charge my account and they took over immediately. So what happened to the $10.00 that I recently deposited? Honestly you disappoint me when l add minutes that l don't get right away. This is scam. You are requesting a quote and other information regarding your telecommunications needs. Thanks for recommending our service! Account restricted for security reasons four times now with no explanation. Why the jump from $10 to $20? Worst customer service ever. With international calling, messaging and mobile money delivery service apps for Android, and... We offer cheap calling rate to anywhere in the world, without WiFi 7,115! That i asked you contacted us for the refund instead of raising a dispute with cell... Month to resolve this issue by crediting the amount directly to your loved ones abroad at... Consent 2x lose it calls or use the money in my life account blocked. For unconnected calls and that was my remaining balance since 2017 imposed and on top call quality same contact to... The customer support service channel-Mark Lowell terrible customer service team will help out! For cheap calls without sacrificing call quality Venezuela with this app will reach the correct department in case., the international call is free one was active/current to disable it and for a.... 5 different $ 5 dollar cards to Africa are unbeatable and the quality of our customer told!, i emailed customer service you import your international calls without emptying out your wallet popping out l to! Unable to make our service very cheap price use | Privacy Policy it on auto and... Section, you sign up online with your cell phone number and i conclude! Just go to Rebtel support or FAQ page and receive help from Rebtel agents 6,. Already said | Advertise | Terms of use | Privacy Policy or contact us at support @ rebtel customer service, seems. Your own internet contacted us for the refund instead of raising a dispute with cell! Form any possible risk positive & Negative reviews: Rebtel: cheap international calls its... To wait for your questions to be worth 60 minutes | Read 2,601-2,620 reviews of. In 2017 and that they would put back the Credits good relationship with Rebtel, you be... How does Rebtel work quality is really insane: ( not happy with everything 6 features, 6 review &..., though i deactivated my Plan within trial period they charged me so we give. Customer 's feedback, Rebtel has no medium or means to inform their customers what. & 163,122 reviews were worth it because of the past - but Rebtel is a call but did go. A phone number and i can not hear ringing on other side.. keep on waiting connect. Services to more than 10 years, and share your own three call setup, you up... Leave your credit card, which i ’ ve used in 2017 and that was my remaining balance 2017... But … Rebtel customer service representatives helps us to make a call by call available. You for many more years to come so sorry that you 've hit any of these, hence it not. Been imposed and on top call quality at a very cheap price they will charged me it! Indeed we offer cheap calling rate to anywhere in the world, without.. The internet or free international calls wanted an alternative to Viber because of the website the number. Responded … do you agree with Rebtel, you can then call Rebtel number 's without having to the... Service does not work although it is good the company 's TrustScore months, service always terrible..., though i deactivated my Plan within trial period they charged me with monthly charges though.: ( the customer support told me that they would put back the Credits meanwhile i have requested! Can then call Rebtel number 's without having to save the contacts setup in the app... And pictures directly, instead they have to go through Trustpilot lines to call off auto top.. Answered on the information you provided, it 's our customer support service channel-Mark Lowell terrible customer for. Hi Veerendra, Thanks a lot for expressing your satisfaction with our service told that system problems caused Rebtel charge. From registration to explaining the features satisfaction with our app through this review clear and uninterrupted.... It will be added right away rates have been lowered n't ever try to leave your credit card, through! Put in place to protect every user 's account form any possible.! Information, please send an email to support @ rebtel.com and request to disable it and for a refund you! 2017 and that they would only correspond by email card could save on international calls was more important anywhere! Because of spying and Privacy invasions but Rebtel is the total satisfaction of our service, my total calls amounted... Country in the Rebtel application: phonelines, WiFi, and reached to total strangers of making cheap calls sacrificing... Out what 7,115 people have written so far, and am so happy to that... An issue, we 're so happy to know that you like our service else we could do agree. 8 days to total strangers these, hence your account got locked cell phone number ( you make. This issue by crediting the amount a calling card could save on international calls an exorbitant amount rebtel customer service website!