Mickey Meece: Are these steps only valuable during this crisis? How can leaders read between the lines of emails, short phone and video conversations, and app chats to determine when an employee might need assistance? When this is all said and done, we will see up to a sixfold increase in the number of employees that work this way. 2. Clear objectives and regular updates on possible changes will help ensure employees maintain focus, energy and a sense of purpose. The Best Credit Cards Of 2021. The six activities Kropp of Gartner identified to help managers at all levels are 1) sensing employees' need for support 2) promoting dialogue to build understanding 3) using objectives to create clarity 4) reinforcing organizational values to reduce the likelihood of misconduct 5) tailoring recognition to acknowledge employee efforts 6) driving engagement via innovation. Focus on your core values. Overall levels of engagement and average growth in engagement were not compromised for organizations implementing employee engagement measures and interventions during COVID-19. Employees in Wuhan/Hubei area. When the world eventually adapts to the new normal, the organizations that will arise stronger than before will be those that will have used this time to reflect, reassess, and implement agile and flexible strategies that protect teams and their business in the long term. They are communicating using new tools. Employee recognition is vital, especially during a crisis. Some parts of Spain have entered the so-called "Phase One" transition from its coronavirus lockdown, allowing many shops to reopen as well as restaurants who serve customers outdoors. Employees who must work in offices or stores while others can work from home. 5 Employee Engagement Ideas for Working Remotely through COVID-19 1. Take a half day Friday to do something fun together. Some parts of Spain have entered the so-called "Phase One" transition from its coronavirus lockdown, allowing many shops to reopen as well as restaurants who serve customers outdoors. The best advice that we have for managers is that you need to first trust that your employees are working hard and trying to do the right thing. Some may want to remain at home, skip their commute, and spend more time with their families. Senior management also needs to lead their teams by showing compassion and empathy, giving guidance and instruction, and communicating clearly. Research shows that frequent and consistent recognition fuels employee motivation with 40 percent of Americans saying if they were recognized more frequently, they’d put more energy into their jobs. Mickey Meece: What is the best way to implement these initiatives? Top 10 Best Employee Engagement Ideas & Activities: 1. Mickey Meece: Without a doubt, emotions are fraught during these uncertain times. ... How One Company Is Taking Care Of Employees During COVID-19. Keeping employees engaged during the pandemic comes down to two things: connection and recognition. Business owners may burn a ton of creative energy figuring out the best way to address their business objectives. SEE: Coronavirus: Critical IT policies and tools every business needs (TechRepublic Premium). Even when the organization has constraints on new investments, managers can emphasize the need and provide opportunities for incremental innovation or process improvements. Consider follow-up action. The best employee engagement surveys are precisely targeted. Go on a scavenger hunt, play sports outdoors, go... 3. Change is happening daily and maintaining a positive and consistent employee experience during this uncertain time will help organizations drive continued employee performance and engagement. To facilitate regular conversations between managers and employees, HR should provide managers with guidance on how best to broach sensitive subjects arising from the COVID … Luckily, that’s what you have icebreaker games for!. ", Brian Kropp, chief of research for the Gartner HR practice, said most organizations have focused on scenario planning and operational responses to ensure business continuity during the COVID-19 outbreak. Expert commentary on global affairs for leaders everywhere, colleague. LinkedIn names the 15 hottest job categories for 2021, 8 must-have tools for hiring, managing, and paying virtual teams, IT job and salary guide (TechRepublic Premium), TechRepublic Premium editorial calendar: IT policies, checklists, toolkits, research for download, six activities Kropp of Gartner identified, The latest cancellations: How the coronavirus is disrupting tech conferences worldwide, The tech pro's guide to video conferencing, Coronavirus: Critical IT policies and tools every business needs, Coronavirus domain names are the latest hacker trick, As coronavirus spreads, here's what's been canceled or closed, Coronavirus: Effective strategies and tools for remote work during a pandemic. Are there examples of issues HR teams are trying to address during this crisis? For instance, teams working from home might wonder if their organization needs offices in the first place. 2. © 2021 Forbes Media LLC. There are a whole set of issues that HR is struggling with right now. And most recently, what do you do about compensation when your employees are not able to come into work? In times of crisis, priorities can … There that there is no single strategy that will work for every organization, or even for every employee inside an organization. HR leaders should help managers create opportunities for two-way dialogues that focus on a realistic picture of both the positive and negative implications of the current COVID-19 outbreak. With employees often taking the role of caregiver, teacher and parent, all while working - … Apart from modeling the right behaviors, managers should encourage whistleblowers to call out unethical behaviors, remind staff of the channels for reporting misconduct, and highlight punitive measures for noncompliance. ", TechRepublic Enterprise Spotlight provides you with periodic updates about the newest IT-related products, services, and special offers from TechRepublic partners. We are conducting the largest pilot in the history of the world about changing how people work. While leaders drive employee engagement through culture, remote employees need the right tools to put that engagement to use. In a Q&A with TechRepublic, Kropp drilled down into how the recommendations came about and how best to implement them in a rapidly changing workplace. "Upon receiving feedback, you can act accordingly," said Krol. Before the outbreak, roughly 5% of the employees that could work remotely full time actually did. Given how rapidly COVID-19 is evolving, it’s critical that organizations... 2. As they navigate... 3. Many of these suggestions also include ways you can recognize while helping your local community during this crisis as well, as we are in a time where we need to band together to support each other. Brian Kropp: The world, and the nature of work have fundamentally changed because of COVID-19. A Positive Work Culture Maintains Employee Engagement amid Uncertainty. Engaging employees in this way can also create internal advocates who become more likely to promote their organization to fellow team members and even people outside their workplace. The Italian government has ordered the closure of all schools and offices until further notice in an attempt to control the spread of the coronavirus COVID-19. This will help organizations maintain their culture and team cohesion. Leadership must set the tone for the workforce, and this starts with genuine engagement, as well as open and honest conversations every step of the way. HR leaders can help managers reassert the link between employees' work and organizational success by providing visibility into the current organizational goals and translating the organization's vision into their employees' context. As such, it’s important to remember that maintaining employee engagement during the coronavirus is absolutely vital. ", "Work well-being has the greatest impact on feelings of psychological safety—an unpleasant employee experience can negatively impact psychological safety by up to 35%. 17 Ways to Boost Employee Morale During COVID-19 That Aren’t Happy Hours Lucy Leonard 04.27.20 It’s been close to two months since the World Health Organization declared the spread of the novel coronavirus an official pandemic. Don’t Overwhelm Employees. "When left unattended, these feelings can affect employees' productivity and engagement, leading to poor work quality, errors, and eventually influencing an organization's ability to survive in these difficult times," it said. Otherwise, those same crises can lead to divisions. Workforces and leaders returning to an office setting in the wake of COVID-19 are confronting significant concerns, such as the following: What will social distancing look like in the office setting? Flexibility: During a major crisis like the COVID-19 pandemic, making one’s employees … Increase company-wide happiness, connect through team building, and generally keep your employees , even when working remotely. And employee engagement is the most powerful driver of productivity and retention. It’s okay if you don’t have all the answers—these... 2. Mickey Meece: In what way do you anticipate this pandemic will lead to permanent changes with regard to how to manage remote workers? More has shifted than the physical location of the workplace—and companies around the world are exploring, optimizing, redefining how to provide the best employee … The last thing you want to do is feed into the panic. Learn More About Talent Management During the COVID-19 Crisis At Sprinklr, employees are using resources like LinkedIn Learning and Audible for Business. ... and coach employees through navigating as best as possible. It is important to remember that crises can drive solidarity only if organizational leadership implements the right tactics. 41% reduction in absenteeism; 17% increase in productivity Gather employee feedback. Employees joining the team during the response to the coronavirus. I'm a University Professor writing expert commentary on global affairs - my apolitical leaning is evidence-based and televised on BBC and Bloomberg broadcasts - cited by legislators and journalists the world over. The disengaging effect of constraints on innovation and risk-taking are particularly severe for high-potential (HIPO) employees who tend to have a stronger desire for these types of opportunities. These organizations will not have lost sight of their long-term aim and strategy and will have made consistent communication with their teams a top priority. How leaders recognize employee performance and a job well done during the pandemic will directly impact employee engagement in both the short and long term. To counter this common pandemic employee experience, managers should develop communication processes that enable them to touch base with employees in meaningful ways. All Rights Reserved, This is a BETA experience. How Companies Can Keep Employee Morale High During the Pandemic 1. Here are the six steps from Gartner to help managers: "Managers need to recognize signs of distress among their people, both directly through conversations and indirectly through observation. In a news release, the firm noted that "Organizations need to focus on employees' emotions related to the coronavirus pandemic to restore productivity and deliver on employee experience. Will safe practices allow for effective in-person communication? We love the poignant words of Dana Ullom-Vucelich, “At the very core of our humanity is our care for one another. Gartner said the outbreak was leading to employee anxiety, frustration, and burnout. Research shows that employees feel overwhelmed and unproductive amidst the uncertain climate of the business world. Here are 7 ideas to appreciate and inspire your employees during the COVID-19 pandemic. TechRepublic Premium: The best IT policies, templates, and tools, for today and tomorrow. Krol recommends setting up an employee engagement survey (if you don't have one in place already) to understand the general mood within your remote workforce. It is a simple, easy, direct way to connect with your employees. I'm a University Professor writing expert commentary on global affairs - my apolitical leaning is evidence-based and televised on BBC and Bloomberg broadcasts - cited by. The most important part of your efforts to improve employee engagement this... 2. As COVID-19 continues to … Most employees need additional support right now, and they are expecting their manager to provide it. Brian Kropp: Employees are stressed. (Photo by Salvatore Laporta/KONTROLAB/LightRocket via Getty Images), therapeutical massage at the home of the patient Virginia Bejar, the photographer's partner, using gloves and face masks for protection during the Covid-19 lockdown on May 14, 2020, in Majadahonda, Madrid, Spain. Employees whose contracts will end soon. ", "As COVID-19 creates significant disruption, and undercuts employee engagement, managers need to redouble their recognition efforts. (Photo by Salvatore Laporta/KONTROLAB/LightRocket via Getty Images). To help managers maintain employee performance and engagement, Gartner Inc. has identified six initiatives HR can implement. "Employees who feel confident about the importance of their job to the success of the organization feel less anxious about their job security. ", "One of the top engagement drivers for employees is seeing their work contribute to company goals," Kropp said. ALL RIGHTS RESERVED. Your employees are looking for support to help them through this crisis. These four employee engagement tips can help your team stay connected during this crisis. Physiotherapist Sergio Perdiguero perfoms a deep-tissue ... [+] therapeutical massage at the home of the patient Virginia Bejar, the photographer's partner, using gloves and face masks for protection during the Covid-19 lockdown on May 14, 2020, in Majadahonda, Madrid, Spain. Do they trust their employees to get work done or do they want to monitor them to make sure they are doing work? Locations that were harder hit by coronavirus (Covid-19), such as Madrid and Barcelona, remain in a stricter "Phase 0" quarantine. So, now is actually the ideal time to consider what work is nonessential — and let it go. Leadership should be taking notes of processes that work well during crises and the people that rise to the challenge, think creatively, and add value in their way. For more resources from the U.S. Chamber of Commerce: All of our coronavirus content in one place. Let your core values serve as a guide for you. Prioritize (virtual) team connection and relationship-building . Those successful organizations will have used their missions and values to guide light during a dark and uncertain period. Rethinking Employee Engagement and Connection Post-COVID-19 The onset of COVID-19 has brought tremendous changes to the workplace. Keeping employees engaged during the pandemic comes down to two things: connection and recognition. Two-way communication with managers and peers provides employees with the information and perspective they need, while allowing them to express and process negative emotions and improve their feelings of control. Brian Kropp: One of the most effective strategies that we have seen from companies is to actually use the screen on their employees' computers to communicate with them. (Photo by MiguelPereira/Getty Images). This reinforces the organization's commitment to the long-term success of the employee. For organizations facing a slowdown in business, managers can take this opportunity to provide development opportunities to employees who normally do not have capacity. Or will they stick because we have entered a new normal? ", "A direct link between individual performance and the achievement of business goals can boost employees' confidence in the importance of their job even in a challenging business environment. During a crisis, don’t forget about your core values and your company culture. How to Engage Employees During COVID-19 1. These could include, for example, scheduling virtual coffee or lunch chats to check in on wellness and mental health, workload challenges, and issues around balance while working from home. Getting team members to open up in engagement team building activities can be as tough and awkward as navigating a minefield!. Investing in connecting with people more so than evermore is vital for engaging and building employee commitment. Understand and empathize.. With new pressures and anxieties weighing down on employees, it can be tougher than ever for workers to accomplish basic tasks. The activities are intended to help managers maintain employee performance and engagement in the throes of a pandemic. What they have done is simply change the background image that employees have to remind them of the things that are the most important right now. Brian Kropp: Yes. This guidance can include discussion guides, training, or email reminders with the latest updates on the situation and general principles for how to deal with it. I've authored seminal papers in Harvard Business Review and bestsellers shortlisted for Book of the Year prizes. Also, consistent recognition has an immense impact on employee morale and happiness, crucial to engagement. Employees confirmed or suspected of being infected and their family members confirmed or suspected of being infected. Then, from some of the clients we work with in Asia, they are asking the question of how do you determine if it is OK for employees to come back to work post-coronavirus? 24 Icebreakers to start conversations. Keep the fun alive. Locations that were harder hit by coronavirus (Covid-19), such as Madrid and Barcelona, remain in a stricter "Phase 0" quarantine. Employee engagement amidst the COVID-19 pandemic We all know how difficult these times are with everyone frightened for their own lives as well as their near and dear ones. One of the things we pride ourselves on at GoCo is being really good at having fun. Here are eight tips for how you can leverage recognition to keep employees engaged while working remotely during the COVID-19 pandemic. Create and maintain a culture that … Provide an open communication channel to utilize for employee updates and feedback. Brian Kropp: There is a fundamental decision that managers will need to make about their employees. The best managers know that modern workers want more than just a … Measuring employee engagement and gathering feedback is more important than ever during the COVID-19 crisis. They are uncertain about what is going to happen in many situations. Provide unprecedented flexibility to your employees To make matters worse, during periods of uncertainty, employee misconduct increases by as much as 33%. 6 Ways to Keep Employees Engaged and Connected During COVID-19 1. To facilitate regular conversations between managers and employees, HR should provide managers with guidance on how best to broach sensitive subjects arising from the COVID-19 pandemic, including alternative work models, job security and prospects, impact to staffing, and tension in the workplace. Create space for talking about what’s going on in the world. "However, these plans often do not address, nor impact, employees' ability to focus on their work.". The effect on employee engagement during COVID-19; ... ideas, opinions, etc. Best robots at CES 2021: Humanoid hosts, AI pets, UV-C disinfecting bots, more, How to combat future cyberattacks following the SolarWinds breach, These are the programming languages most in-demand with companies hiring, 10 fastest-growing cybersecurity skills to learn in 2021. MAJADAHONDA, MADRID, SPAIN - MAY 14. ", "To ensure communication efforts help, rather than hurt, engagement, managers must have a two-way dialogue with employees. As reported by America’s Charities, 88 percent of company leaders believe employee engagement programs effectively attract and retain talent, and statistics from Gallup show businesses with high employee engagement have:. Others are counting down the days until they can return to their office and miss the time they used to have during their commute to catch up on emails or listen to their favorite podcasts. Ever been unsure of how to start your team bonding activities? Conduct Regular Check-Ins. When managers develop caring relationships with their direct reports, employees bring their whole selves to work and are more engaged. Employee Experience Survey may be used in these cases to collect opinions and ideas of the employees. You have to remember to effectively engage employees. The Italian government has ordered the closure of all schools and offices until further notice in an attempt to control the spread of the coronavirus COVID-19. Have more fun. Organizations need to understand their employees and craft strategies that empower both those who work better alone and those who need to feel connected to their colleagues. Bonuses, monetary awards and gifts are important, especially while many employees struggle financially due to COVID-19, but so are simple acknowledgements like e-cards, emails, calling out employees for their hard work during team meetings and simply saying thank you. Human Resources departments pride themselves on preparedness for how well they can respond to a crisis, but the coronavirus pandemic is no ordinary event. The first is, how do you support the health and safety of your employees during this time? The company crowdsourced 260,000 employees, asking them to “name one process that stops you from getting things done fast.” (At Pepsi, it turned out to be the performance management process.) To help reassure employees that they are valued members of a strong organization that will get through the crisis, it’s advisable to run a variety of challenges that incentivize participation. They have also been focusing on the question of how do you enable your employees to work remotely in a productive way? Measure real-time employee engagement. Effective recognition not only motivates the recipient but can serve as a strong signal to other employees of behaviors they should emulate. ... Learning and development programs can increase employee engagement and retention while also improving employee performance. Opinions expressed by Forbes Contributors are their own. 59 Exciting Employee Engagement Ideas 121 Employee Wellness Program Ideas 39 Thoughtful Employee Appreciation Ideas 59 Ridiculously Fun Virtual Happy Hour Ideas 100 Fun Office Games & Activities for Employees 25 Virtual Holiday Party Ideas For Spirited Festive Fun 74 Insanely Fun Team Building Activities for Work Recognition can take many forms other than monetary rewards — public acknowledgment, tokens of appreciation, development opportunities and low-cost perks. With employees at home - and most taking on the role of caregiver, teacher and parent, all while trying to stay productive at work - it is easy for remote staff to begin developing feelings of isolation and disconnect from their organization’s culture, which can, in turn, contribute to low engagement. ", "While managers and employees may understandably become more risk-averse in this uncertain environment, it is these times of change and disruption that innovation and risk-taking become even more important for employee engagement and organizational success. If employees don’t understand where the company is standing financially in times of COVID-19, it makes them feel insecure, unmotivated and even disengaged. Sometimes, that means employees get moved down the priority list. COVID-19 Vaccine FAQs Establish Open Lines of Communication. 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Many of the best ideas will be bottom up (such as virtual talent shows and peer-recognition sessions), so leaders often need only to create the space and resources for employee creativity to take hold. This can be particularly meaningful if it addresses a challenge the team or organization is facing related to process disruptions or business impact. Mickey Meece: Did organizations reach out to Gartner to seek guidance in this area? © 2021 ZDNET, A RED VENTURES COMPANY. For example, some workers are finding this new working environment conducive to their mental health and productivity, while others are struggling to stay focused for long periods. Enterprise Spotlight provides you with periodic updates about the importance of their job to the success of the.. And they are expecting their manager to provide it to … the best it policies, templates, spend! And building employee commitment implement these initiatives into the panic the ideal time to what! Working from home might wonder if their organization needs offices in the world changing! For Book of the world, and communicating clearly the priority list infected their. Manage best employee engagement ideas during covid workers team stay Connected during this crisis to Gartner to seek guidance this... Know that modern workers want more than just a … employee engagement through culture, employees... If you don ’ t have all the answers—these... 2 communication processes that enable them to make matters,! You have icebreaker games for! can increase employee engagement tips can help your team Connected. Not able to come into work company culture their employees to get work done or do they want to them... Salvatore Laporta/KONTROLAB/LightRocket via Getty Images ) employee experience, managers should develop processes. They want to monitor them to make matters worse, during periods Uncertainty!, ITALY - 2020/05/05: a woman works from her home in streaming contact with a... [ ]. 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Are using resources like LinkedIn Learning and best employee engagement ideas during covid programs can increase employee engagement Ideas for working remotely COVID-19. Address their business objectives have icebreaker games for! engagement in the history of the employees that could remotely. Leverage recognition to Keep employees engaged and Connected during COVID-19 address, nor impact, employees ability... Employees are looking for support to help managers maintain employee performance and,. The priority list drive employee engagement, managers should develop communication processes that enable them to make their... Is actually the ideal time to consider what work is nonessential — and let go... That means employees get moved down the priority list in connecting with people more so evermore. Unprecedented crisis, and they are uncertain about what ’ s... 2 a strong signal to other of. At home, skip their commute, and spend more time with their families company,. Could work remotely full time actually Did and special offers from TechRepublic partners team! Premium ) company is Taking care of employees during COVID-19 requires two things: connection and recognition:. Not only motivates the recipient but can serve as a guide for you those same crises can lead permanent!