All our buses are wheelchair accessible, but some journeys on some service are operated by coaches which may not be. Click here to find out if contactless payments are available in your area. There is no charge for up to 4 children under 5 years of age when travelling with another responsible passenger providing they do not occupy a seat to the exclusion of a fare paying passenger or are seated in a buggy in an appropriate space on the vehicle. We reserve the right to refuse you entry, or require you to leave our buses or premises at any time, should we have reason to believe that your behaviour jeopardises the safety, security and comfort of others. In the interests of the safety and comfort of all of our customers, we restrict the size, type and quantity of luggage or other belongings which you can bring onto our buses and reserve the right to refuse permission for you to bring any item onto our buses. These Conditions constitute the entire agreement between Stagecoach UK Bus and its customers. You must wear a face covering throughout your journey, unless you are exempt. Author Topic: stagecoach manchester (Read 3209 times) Solo1. You must wear a face covering throughout your journey, unless you are exempt. California’s Country Music Festival. We are fully supportive of a mother's right to breastfeed in public. Please check our latest timetables for more information. Three times a day, passengers could get a hurried meal. Where a service is not “exact fare only” you should check any change and point out any discrepancies immediately as we cannot correct mistakes later. In most urban areas, buses will normally pick up and set down passengers at marked bus stops. Cannot be used in conjunction with any other offer or discount. Concessionary travel schemes for many categories of passenger are operated by all local authorities in England, the Scottish and Welsh Governments. I use them for after school and holiday clubs. If you board a bus at a location which is not a fare stage, you will be charged from the previous stage. This is the official Stagecoach East Scotland page. Where contactless payments is accepted for payment, you are responsible for ensuring that your card is not damaged. Stagecoach has adopted the Confederation of Passenger Transport (CPT) Code of Practice for the use and acceptance of mobility scooters on low-floor buses. If you are unable to show this, or if it has expired or been altered or tampered with, you will be liable to pay a fare for the journey which may be a Standard Fare depending on the circumstances. The bus group's revenue almost halved to … The new routes replace services 11/11A, 77, 508 and 625. Wherever possible, we will take reasonable steps to advise you of any disruption to services, but in the event of cancellation, delay, diversion or termination of any service or the service being unavailable to you as a result of the vehicle being fully loaded or for any other reasons, we shall not be liable for losses, damages, cost or inconvenience that you suffer as a result. When we have failed, we will offer a sincere, speedy apology and a genuine commitment to avoiding a repetition. You may not break your journey when travelling on a single or return fare unless local publicity specifically advises that this is possible. All computers, phones and other electronic items containing data will be securely wiped of all data and disposed of, with any proceeds donated to charity. None of our employees are entitled to alter or vary any of the provisions of these Conditions. View the Privacy Policy for details of how we collect and use your information. One accompanied, well-behaved dog or other small animal which will not be a danger or a nuisance for other customers or our staff is allowed to travel with you on our buses at the discretion of the driver who may reasonably decide where on the bus the animal is best carried. They are valid for one single journey in each direction. You are liable to prosecution if you do not hold a valid ticket, pass or other relevant documentation. If you wish to have your ticket loaded onto an existing StagecoachSmart card, you must present this upon payment. Full details of availability, validity and terms and conditions can be found in the ‘Guide to Tickets’ of the appropriate local Stagecoach operating company on our website. Stagecoach bus drivers will soon stop giving change to passengers - after bosses bowed to pressure over coronavirus fears. We care about protecting your privacy. Subject to space being available and the discretion of the driver, we will carry small prams and unfolded buggies on low floor buses within the designated area but only when it is not required by a passenger in a wheelchair or approved mobility scooter (passengers in wheelchairs have absolute priority by law). You can keep up to date checking our main Coronavirus page. Stagecoach Inns and Stations. You are, however, required by law to ensure that the designated wheelchair space is made available if a customer wishes to board with a wheelchair (or, if no wheelchair user is travelling, a disabled buggy or approved mobility scooter). Only the driver may store or remove luggage from the lockers or trailer, but it is your responsibility to see your luggage put on and taken off a coach, or checked in at any station where check in arrangements apply. Taking effect from January 2, it means key tickets like the Manchester 7 … It is your responsibility to have a valid ticket for the whole journey and to carry any associated identification required for the purchase of the ticket you hold, such as student ID, proof of age etc, with you whilst travelling. You will need to pay the cost of postage and packaging in advance if we agree to post the property back to you. COURSES : 4.1 : A Stagecoach school may, at its discretion, offer the second child of the same family attending a Main Stage course at the same time, a sibling discount of … Prams and buggies must not block the aisle of the vehicle at any time. For some journeys, you may buy a return ticket which is usually cheaper than two single tickets. Return tickets should be purchased from the driver of the bus on the outward journey and presented to the driver of the bus on the return journey for validation. Stagecoach to pay Government £100m in rail deal. If lost property is not claimed within a month, we will become the owner of the property and will dispose of it to a charity nominated by the Stagecoach operating company. We will provide a response as quickly as possible and always within one week of receipt, even if this is initially to explain what investigation needs to take place and how long this will take. You are required to co-operate in allowing proper use of the designated wheelchair space by vacating this space if it is required by a customer in a wheelchair (or, if no wheelchair user is travelling, a disabled buggy or approved mobility scooter) including repositioning small prams, folding any buggies and storing them in the luggage space. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. The bus company said £8,500 has been given to … I currently have £4000 of childcare vouchers saved up. Safety notices governing their carriage are clearly posted on the relevant vehicles with further information available from the local Stagecoach operating company. When you come to alight, you should ring the bell once in good time to alert the driver. If the lost property is perishable and is not claimed within 48 hours of being found, we will dispose of it as we think fit. Roger French When you complete the journey for which you have paid or the validity of your pass or other relevant documentation expires, you must leave the bus or pay a fresh fare to your intended destination. Stagecoach remains cash positive with a reduction of net debt to £310.8 million and has identified £17 million of cost savings through the pandemic. Do you need the correct change to buy a ticket on the bus. Failure to comply with this requirement will comprise a breach of Section 3 above and may lead to further action as set out in that Section. Small animals must be caged, boxed or kept on a lead. Earlier this year, it was announced that consultation has begun at Stagecoach to change certain routes. Images of you may be provided to the police, DVSA, the Traffic Commissioner or any other enforcement agency at their reasonable request. Stagecoach will be avoiding nine bus stops in Herne Bay in the evenings from this week after vandalism to the company's buses.. Should any provision of these Conditions be invalid or unenforceable this shall not affect the validity and enforceability of the remaining provisions. Guide dogs, hearing or assistance dogs accompanying registered disabled persons are carried free of charge at any time. Similarly, if you alight at a location which is not a fare stage, you will be charged to the subsequent fare stage. We cannot be held responsible for any loss or inconvenience to you if you are refused travel under these circumstances. Details of approved mobility scooters are available from the Disability Helpline which can also provide access to the formal approval process and issue of a permit for travel required before taking a mobility scooter on a bus. Find out more on our travelling safely pages for England, Wales and Scotland. If you are travelling in areas where zonal fares apply, your fare will be determined by the number of zones travelled in or through. For more details please refer to app terms and conditions. To end on a positive – I do like the new Stagecoach font. Replacement cards will not be issued unless the card has been registered on www.stagecoachbus.com. voucher codes at stagecoachbus.com is in the control of you. 4. Voucher must be presented to your server during your meal. There is a £1, non-refundable charge for all new StagecoachSmart cards issued on the bus. Discount rates for children aged 5 or over vary, and full details can be found in the ‘Guide to Fares and Tickets’ of the appropriate local Stagecoach operating company. When travelling with a StagecoachSmart card, contactless bankcard or magnetic pass, it must be presented to the reading equipment so that its validity may be checked and your journey recorded. We may need to give you a change voucher - this can be used on any Stagecoach bus. Set your location for services and tickets only in your area, Please be aware that in some areas we are currently operating an. The terms, conditions and rules applying to these schemes are the responsibility of the pass issuing authority. If, when you card has been presented to the reader, it does not work, it is your responsibility to either present another card or another form of payment. On certain long distance services operated by coaches, larger bags and suitcases up to a maximum weight limit of 20kg should be presented to the driver for storage in the rear or underfloor lockers or trailer as necessary. Our arrangements comply with the relevant legislation. A bus driver in Hull has tested positive for Covid-19, Stagecoach has confirmed. Our liability for luggage is limited to £100 per passenger and you are advised to ensure that you have proper insurance if your luggage is worth more than this. Stagecoach Group Dedicated Team The Registry 34 Beckenham Road Beckenham Kent BR3 4TU Tel: 0371 664 0443 (Calls are charged at the standard geographic rate and will vary by provider. Gift Vouchers - The Perfect Present. The company had previously arranged an extension to … In busy areas, certain stops will be allocated to specific services. We reserve the right to request that you open any article of luggage for inspection by the driver or other company officer in your presence if, for reasons of security, it is considered necessary to do so. Stagecoach has announced the head of its south West of England bus operations has left the company - the news comes seven weeks after a double decker bus crash. You must retain your ticket, pass or other relevant documentation (including contactless payment card) for inspection by a Company Official on demand throughout your journey. Stagecoach has been granted planning permission for a new office on Cowley Road, but plans to move are on hold owing to the impact of the pandemic. A Stagecoach passenger was left furious after claiming he was refused £6.30 in change from his ticket fare. 4. Mums who wish to breastfeed are welcome to do so on all of our bus services. Non-motorised scooters may not be carried on the upper deck of double deck vehicles but should be stored securely in the lower deck luggage area. Except for any luggage stored in the hold of a coach, you must also look after your luggage at all times, including at any station and your hand luggage whilst on a coach. Oh; wait, he already has! Long-haul stages tended to run 24-hours-a-day, but some stage stops featured overnight accommodations. The M.E.N reported at the … Stagecoach confirmed it is not providing change to passengers at the moment and it has donating the difference to charity. Detailed guidance on accessing our services with a wheelchair, a disabled buggy or an approved mobility scooter is available by telephone from the local Stagecoach operating company’s Disability Helpline, in writing in the form of a local leaflet and online at www.stagecoachbus.com. We do not in any way exclude or limit our liability for death or personal injury resulting from our negligence nor are your statutory rights as a consumer affected. When travelling with us you must in particular: Intending customers who, in the opinion of the driver or other company officer, appear likely to behave in an antisocial manner may not be allowed to travel. Find out more on our travelling safely pages for England, Wales and Scotland. Buses and premises may be fitted with audio CCTV to provide added security for our customers and staff. On services operated by buses, as opposed to coaches, we reserve the right, at the discretion of the driver, to refuse any large, unsuitable or awkward packages or an excessive amount of personal hand luggage. Details of any Standard Fare will be published in the ‘Guide to Tickets’ of the relevant Stagecoach operating company available on our website. Contact details for BUS are available on www.stagecoachbus.com, on all of our vehicles in Scotland and on all Scottish timetables and, where possible, on information leaflets. If your StagecoachSmart card is lost or stolen, you must notify Stagecoach Bus immediately on 0345 810 1000. Details of the local operating company can be found on our website with a form to make a suggestion or complaint online. A statement on Stagecoach's website said: "We are pleased to announce that, in light of the recent government announcement to relax retail restrictions, from … Transport giant Stagecoach has revealed half-year profits plunged by 92 per cent to £5.4 million as demand for travel slumped. April 24th-26th, 2020. Where appropriate, further details are contained in the ‘Guide to Fares and Tickets’ of … For more details on contactless travel visit the Contactless section in Help & Contact. For ease, for both customers and drivers, we ask for the correct fare to be given when possible. Assistance dogs should wear their harness or identification jacket when travelling. Additional children will be charged as if they were aged 5 or over. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. I like Stagecoach because it does all 3, singing, dancing, acting so dd didn't have to pick one she liked best. Please be aware that in some areas we are currently operating an exact fare policy. You can now pay contactless on most Stagecoach buses. This document contains the Conditions under which we carry you and applies to anyone who travels with us. Any animal carried must remain under control and must not be allowed to sit on the seats. Whenever you board a bus you must either: When you make payment to the driver or conductor, you should ensure that you are given a new ticket issued from the ticket machine which corresponds with the amount you have paid and is valid for your entire journey. Refunds, cancellations and ticket transfers are not available for mobile tickets. No in most cases, our drivers should be able to provide change however, they might have to offer a voucher if they don't have enough change when you get on. But the company denies claims by an employer that it has told staff not … We have a wide range of multi journey travel products, particularly in the dayrider, megarider and unirider ranges and specific ticket offers for young people in certain locations. Please find out more at our exact fare policy web page to see if this is in your area. Claimed more than I needed for over a year as I was planning to change jobs and knew I could not rejoin the scheme if I did. We know many of you will be looking for information for how lockdown will affect our services. I look forward to seeing the new liveries “in the flesh” and my scepticism proved misplaced; especially all that white on a mucky weather day. No in most cases, our drivers should be able to provide change however, they might have to offer a voucher if they don't have enough change when you get on. There is a £1, non-refundable charge for all new StagecoachSmart cards issued on the bus. Kingsdown mum said Stagecoach cuts meant her husband got to London faster than her daughter gets home from school “Canterbury itself, becomes hard to reach in the afternoons with no service 12 and service 90 – requiring a change at Kearsney Railway Bell, an … In certain areas a number of stops may be grouped together as one fare stage. You remain responsible for any items you bring. We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Whilst we will do everything we reasonably can to control conduct of other customers, we cannot be held responsible for their conduct. Wheelchairs, disabled buggies, approved mobility scooters, small prams and unfolded buggies may only be carried on suitable low floor vehicles. Discover and save on 1000s of great deals at nearby restaurants, spas, things to do, shopping, travel and more. Appropriate signage will be in place where audio CCTV is in use and the video and sound recordings used solely for the monitoring of safety, security, service quality and in support of relevant criminal and civil legal proceedings and complaint investigation. This offer will expire soon, buy it now. You should always pick a point away from parked cars, road junctions, etc and give a clear signal in good time to the driver of the approaching vehicle. Appropriate details are normally set out on the Voucher or Warrant. 7. If perishable property is, or becomes, objectionable or a health risk before the end of the 48 hour period, we reserve the right to destroy or dispose of it at any time. These include accumulators, explosives, ammunition, weapons and combustible or otherwise hazardous materials including petrol. Many fares and ticketing conditions vary locally and, therefore, each Stagecoach local operating company publishes a comprehensive ‘Guide to Tickets’ available on our website. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Children aged under 16 and those people who, in the opinion of the driver, are vulnerable, at risk or in distress, and unable to pay their fare will be carried at all times providing their name and address can be given in order that the fare due may be collected at a later date together with any reasonable administrative costs. In certain locations, where the driver has insufficient change, he may provide you with a Change Voucher in lieu of cash which may be redeemed at an office of the local operating company. Indio, CA If you are not satisfied with our response to your complaint, we will always pass these contact details on to you. Conditions may vary on certain services operated on behalf of other organisations. Providing the item is not perishable or objectionable, we will keep it for a month. Also they provide all the costumes for shows so it's stress free it's 3 hours for Main Stages though which is a long time, 7yo dd is wiped out by it the next day (we do it on a Friday after school) but she comes out absolutely buzzing. Please check our latest timetables for more information. In some areas, ‘proof of age ’requirements exist with full details published in the ‘Guide to Tickets’ available on our website. Please note we will use cookies to store your location and provide a better website experience. The Bus Appeals Body (BAB) in England and Wales is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services. Unless stated otherwise in the ‘Guide to Fares and Tickets‘ of the relevant Stagecoach operating company, we do not accept payment by cheque, credit card, debit card or foreign currency. Generally, bicycles may be carried at the owner’s risk on coaches, as opposed to buses, where luggage boots are available. You may not be allowed to travel if, for example, the available space for carriage of luggage is already full or, if, in the opinion of the driver, your luggage or belongings will block gangways and access to emergency exits on the bus. We aim to provide a safe, reliable and punctual service but there are occasions when we are simply unable to run as advertised due to factors outside of our control, such as road works, diversions, exceptional traffic congestion, major events, extreme weather conditions and other unforeseen operating circumstances. All of our staff are specifically briefed and trained on our Code of practice and procedures. When comments or complaints are about matters outside our control, we will forward them to the relevant organisation and explain that we have done this. In certain locations, where the driver has insufficient change, he may provide you with a Change Voucher in lieu of cash which may be redeemed at an office of the local operating company. All suggestions and complaints whether in writing, by email, in person or by telephone will be investigated and dealt with. Stagecoach submitted non-compliant bids for the East Midlands Railway franchise and all current competitions, repeatedly ignoring established rules by rejecting the commercial terms on offer. In certain areas there are no designated bus stops and, in those areas, buses will stop on request where it is safe to do so. Information on how to contact our local operating companies is also available on all buses, in all timetables and, where possible, in information leaflets. Bus and coach operator Stagecoach (SGC.L) saw its profits plunge 92% after it took a beating as demand slumped in the face of the COVID-19 pandemic. Our Conditions are consistent with the relevant statutory regulations, including those relating to the conduct of passengers and lost property and do not affect your statutory rights. These Conditions apply to all Stagecoach UK Bus operating companies from 22 June 2020 and replace all previous Terms and Conditions applying to all or any of Stagecoach UK Bus operating companies. Childcare vouchers; or Child Tax Credits : 3.4 : Transaction charges apply to cheques of £1 per cheque. A fare may be charged for dogs and details are contained in the ‘Guide to Tickets’ of the local Stagecoach operating company available on our website. If the lost property is contained in a package, bag or other container, we may open it and examine it in order to trace the owner or identify the nature and value of the lost property. Stagecoach values your custom and will endeavour to ensure you travel safely and in comfort on a clean, reliable bus service. All of our vehicles contain clear signage setting out their standing capacity, except in an emergency, not talk to the driver whilst the bus is moving, obstruct the driver’s vision or otherwise distract them, have due regard at all times for the needs of our elderly, young and disabled customers and, in particular, vacate seats and spaces designed for the elderly and disabled when requested, not distribute leaflets, papers or other articles or offer anything for sale or collect for charity without our prior written consent, not interfere with equipment fitted on the vehicle, not deliberately damage or deface any part of the vehicle, attempt to board or alight from a moving bus or from a bus which is stationary at a point which is not a designated bus stop such as traffic lights and road works etc, attempt to board a bus once it has left its designated stand in any bus station, use the emergency exits on any vehicle except in a genuine emergency, show the driver a valid prepaid or mobile ticket, pass or other form of authority to travel or quote a valid, megabus.com booking reference, which the driver will check to confirm validity for the journey you are making. Do you need the correct change to buy a ticket on the bus? Planning to stay where I am now but have reduced the amount of vouchers I claim. Any variations will be publicised locally. The prize is a £50 voucher of your choice from a selection of local businesses! We want people to contact us rather than just stop using our services. We are constantly investing in updating our fleet to improve access and space for the disabled in wheelchairs, disabled buggies and certain approved mobility scooters and for passengers travelling with young children in small prams and buggies. By continuing to use this website you consent to this and you can view our cookie policy here. Stagecoach South West are making changes to their travel patterns to ensure the safety of their customers and to ensure key workers can travel. The governing law for these Conditions shall be the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction except where your journey commences and terminates wholly within Scotland in which case the laws of Scotland shall apply and the Courts of Scotland shall have exclusive jurisdiction. Stagecoach » stagecoach manchester « previous next » Print; Pages: [1] 2 Go Down. Childcare vouchers; or Child Tax Credits : 3.4 : Transaction charges apply to cheques of £1 per cheque. We will not refund you this fare if you later find the missing ticket or other document. Stagecoach will continue to offer discounts to local businesses,including customers … We do not guarantee that services will connect unless we specifically advertise a guaranteed connection. Where appropriate, dogs must be muzzled or put on a lead in accordance with the Dangerous Dogs Act. Every stagecoach route in Texas stretched along a series of stopping points where drivers could hitch on a fresh team in 10 minutes and be on their way again. If you are in breach of these and other statutory regulations you will be obliged to give your name and address to a company officer or may be restrained or removed from the bus or our premises by a company officer, a police officer or a community support officer and refused further travel without refund. 10% off voucher applies to the total (food only) bill for one sitting of lunch or dinner - not the entire food bill for duration of stay. or pay the fare for the journey you intend to take to the driver or conductor whether specifically requested to do so or not. If you are not satisfied with our response, we will always pass on contact details for BAB. 4. 277 talking about this. ... We are not currently planning to change any of our services in light … If you claim any item of lost property, you will be required to satisfy us that the item belongs to you, give us your name and address and you may be charged an administration fee. They are also available on www.stagecoachbus.com, on all of our vehicles, on all timetables and, where possible, on information leaflets. Note that for the duration of the coronavirus pandemic, in many areas our services will operate on an "exact fare only" basis and drivers or conductors will be unable to give change. When travelling on Stagecoach vehicles, concessionary passengers must additionally comply with all aspects of these Conditions. Any journeys operated by coaches that are not wheelchair accessible are highlighted on our timetables. Where appropriate, further details are contained in the ‘Guide to Fares and Tickets’ of the relevant Stagecoach operating company. 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